Get More and Better Reviews with aleno Push Reviews-Feature
aleno automatically sends e-mails to the guest when reservations are accepted or changed and when the guest status changes. If you check-out the guest after their meal and change the status to "departed", then the guest will automatically receive an e-mail with a thank you note and a request for an online-rating.
In order to get many and good ratings you should consider two things. First, ask satisfied and happy guest only. If things didn't go well in the service, the kitchen or with the guests, then you can stop sending the e-mail at checkout. The guest will then not be asked for a rating.
When you check-out the guest, the following pop-up window will show you the sending status. Just click on Stop to cancel sending the e-mail.
Second, make ratings as simple as possible, e.g. offer one-click ratings. Before activating the push review-feature make sure to adjust the e-mail templates to your style at Settings → Shift → E-mail → Review and insert the direct links to your restaurant profiles on the three most important portals - Google, Facebook and TripAdvisor (see figures below). If you use more languages, then adapt the e-mail template for each language. Switch between the languages by clicking on the language buttons at the bottom of the template.
Click on the template to start editing.
Insert your URL to the rating portals. You find the links as follows:
Facebook: Go to your Facebook page, click the Ratings link and copy the URL.
TripAdvisor: Go to your TripAdvisor page, click on reviews, then the Write review button appears in the top right corner. Click on it and copy the URL.
Google: Find out your PlaceID following the Google instructions. Insert your PlaceID at the end of the link "https://search.google.com/local/writereview?placeid=".
Now insert the hyperlinks into the e-mail template as follows:
[NameOfPortal] followed by the (link), don't put a space in between, e.g. [NameOfPortal](URL-LINK)
Now leave the edit mode by clicking on the eye in the upper right corner. Now click and test all links.
Everything works? Great, now go to the settings, select the appropriate shift and check the box "Review e-mails". The automatic review-mails feature is now activated.