protel checks in. aleno sets the table.
With aleno, your service team knows every wish of your hotel guests before they take a seat in your restaurant. For protel Air and protel On‑Premise.
«With the integration of aleno and protel we optimise the processes and internal communication. No more lists and everyone always has up-to-date information!»
In use with protel
Grand Hotel Les Trois RoisBasel/waldhaus-sils.svg)
Hotel Waldhaus SilsSils im Engadin- CERVO Mountain ResortZermatt
- Hotel Pilatus-KulmPilatus
- Hotel Sans Souci WienVienna
Working with a different PMS? See all integrations here.
How the reservations are created
You define once what should happen. After that, it runs by itself every day.
Set the rule
For example: half board means dinner at 7 pm in the restaurant, full board adds lunch on the terrace.
protel books, aleno reserves
protel provides the stay and the package. aleno creates the reservations for the stay automatically.
Everything follows
Extension, cancellation or a new package: you only update protel, and the restaurant is up to date right away.
What changes day to day
Rooms and F&B work together seamlessly, all by themselves.
Hotel guests recognised instantly
Room, package and stay are shown on the reservation. Including whether the guest has already checked out, so no bill is left open.
No more arrivals list
Nobody prints it for the umpteenth time. Whatever changes in protel shows up in the restaurant right away.
Automatic, in real time
No manual copying, no forgotten intolerance, no double booking.
In sync with every department
Front desk, concierge, restaurant and kitchen work from the same information. No calls, no notes.
Free tables are really free
No more estimated buffer. Whatever your hotel guests don't need can be booked by outside guests.
Same table for the whole stay
Hotel guests sit at the same table every evening, or you move them to another outlet in the property.
How protel is connected to aleno
Not an IT project, but not a single click either.
Request the connection
Through aleno support. Depending on the protel version, the interface is enabled by protel.
Connect and import
aleno sets up the connection. Existing guest profiles are imported once, so your team knows the guests from day one.
Set the rules
Together: which packages, which outlet, which shift. Done once instead of every day.
Why protel and aleno work well together
protel has been at home in German-speaking hospitality for decades and is part of Planet today, as protel Air in the cloud or protel On‑Premise. Many properties with their own restaurant run on it. aleno takes the data from protel to where the guest is sitting: the table.
Which data flows from protel to aleno
Everything the service team needs to know about a hotel guest is on the reservation.
Once protel and aleno are connected, aleno takes over hotel bookings and guest profiles. Whenever something changes in protel, it is up to date in aleno too.
| From protel | What the service team does with it |
|---|---|
| Name, email, phone | The guest is recognised and doesn't need to introduce themselves again. |
| Days of stay | It's clear on which evenings the guest is in the house. |
| Room number and category | The reservation is linked to the room. |
| Package and meal plan | The basis for automatic reservations, per day of stay if needed. |
| Personal notes | Wishes and intolerances are visible at the table. |
FAQ
Which restaurant software integrates with protel?
aleno is the software hotel restaurants run on and is directly integrated with protel. Guest profiles and hotel bookings from protel are available in aleno, and table reservations for half and full board are created automatically from the booked package.
Which data does aleno take from protel?
The guest's name, email and phone number, days of stay, room number and category, package and meal plan, and personal notes for the restaurant.
Are half and full board reserved automatically?
Yes. You define once which package triggers which reservation, for example dinner at 7 pm in the restaurant. After that, the reservations for the stay are created automatically.
Does aleno work with protel Air and protel On‑Premise?
Yes, with both. The integration is available for protel Air and protel On‑Premise.
Can aleno process the meal plan from protel per day?
Yes, if needed. aleno then reads the meal plan for each day of the stay, and reservations are created exactly on the days the guest has booked a meal.
Does data also flow back from aleno to protel?
Yes. Comments from aleno flow back to protel, so the front desk sees them too.
What happens when a booking changes in protel?
The reservations in aleno follow, including cancellations, extensions or a new package. You only maintain protel.
Can hotel guests keep the same table for their entire stay?
Yes. Reservations for hotel guests can be placed at the same table and time for the entire stay, and moved to another restaurant in the property when needed.
Does every restaurant need its own protel connection?
No. One connection serves all outlets of the property. Each outlet is still configured separately, so breakfast, restaurant and bar keep their own rules.
What does it take to connect protel and aleno?
The property uses protel and aleno. The connection is requested through aleno support; depending on the protel version, the interface is enabled by protel. Then you set the rules together.
aleno is the software hotel restaurants run on, integrated with protel. As of October 2026.