What ChatGPT says about the future of restaurants - interview with the bot

Olaf Kunz
December 23, 2022

ChatGPT is THE new and most powerful chatbot. We thought: Why not ask the smart AI bot how the restaurant business will develop in the future. No sooner said than done. And this much in advance: the answers are astonishing. 


Some information on ChatGPT: Less than two weeks ago, OpenAI released ChatGPT. It is a research assistant with excellent communication skills. It is able to answer questions about different fields of knowledge, write documents in different formats and in excellent English, and even write code for software. While previous generations of the system could technically do these things, the quality of the outputs was much lower than that produced by an average human. The new model is much better. As you will also recognize in the interview.



Interview with ChatGPT about future of restaurant business

What do you think are the biggest challenges for restaurants in the coming years?
There are many challenges that restaurants may face in the coming years. Some of these challenges include increasing competition, rising food and labor costs, and the impact of technology on the industry. Additionally, the ongoing COVID-19 pandemic has had a major impact on the restaurant industry and many restaurants are struggling to survive. In the future, restaurants will need to adapt to changing consumer preferences and trends, as well as navigate the challenges posed by the pandemic.

And how will consumer preferences change in the next three to five years when looking at restaurant business?
It is difficult to predict exactly how consumer preferences will change in the next three to five years. However, there are some trends that are likely to continue to shape the restaurant industry. One trend is the increasing popularity of plant-based and vegetarian diets, which may lead to an increase in demand for vegetarian and vegan options on restaurant menus. Another trend is the rise of food delivery and takeout services, which may continue to grow in popularity as more consumers opt for convenience. Additionally, there is likely to be an increased focus on health and wellness, leading to a greater demand for healthier options on restaurant menus. Overall, it is important for restaurants to stay up-to-date with changing consumer preferences and trends in order to remain competitive in the market.

How can digital tools help restaurant operators to grow their business and secure revenues?
Digital tools can help restaurant operators to grow their business and secure revenues in a number of ways. For example, digital tools can help to streamline operations, reduce costs, and improve efficiency. They can also help to improve customer experience and increase customer satisfaction. Some digital tools that restaurant operators can use include online ordering systems, social media and email marketing platforms, and customer relationship management (CRM) systems. These tools can help restaurant operators to reach a wider audience, engage with customers, and improve their overall business performance. Additionally, digital tools can help restaurant operators to adapt to changing consumer preferences and trends, such as the rise of food delivery and takeout services.

How does the future of restaurant business look like?
It's difficult to say exactly how the restaurant business will look in the future, as it will depend on a variety of factors such as changing consumer trends and advancements in technology. However, it's likely that the industry will continue to evolve and adapt to these changes in order to remain competitive. Some possible trends that may shape the future of the restaurant business include an increased focus on sustainability and the use of technology to improve the dining experience. It's also likely that there will be a continued emphasis on offering unique and personalized experiences for customers.

Will reservation portals like OpenTable still have a raison d'être in the future, or will restaurants find ways to reach guests directly and get them to make reservations without having to pay expensive commissions to the portals for each individual guest?
It's possible that restaurants may find ways to reach guests directly and bypass reservation portals like OpenTable in the future. Many restaurants are already experimenting with new technologies like mobile apps and social media to promote their businesses and connect with customers, and it's likely that these trends will continue to evolve.


What is the most digital restaurant in the world?

It is difficult to determine the most digital restaurant in the world as it depends on how you define "digital." Some restaurants may be considered more digital based on their use of technology for things like ordering and payment, while others may be considered more digital based on their use of technology for things like kitchen automation and ingredient tracking. Additionally, the concept of a "digital restaurant" may vary depending on the location and cultural context.

Which AI supported tools will provide the biggest benefit for restaurants and hotels in near future?
There are many AI-supported tools that may provide benefits for restaurants and hotels in the near future. Some examples of these tools include chatbots for customer service, AI-powered reservation and booking systems, and predictive analytics for menu and inventory management. Additionally, AI-powered virtual assistants and smart speakers can be used to enhance the customer experience and provide personalized recommendations. These tools can help restaurants and hotels to improve efficiency, reduce costs, and enhance the customer experience. Overall, the specific AI-supported tools that will provide the biggest benefit for restaurants and hotels will depend on their individual needs and goals. It is important for these businesses to carefully evaluate their options and choose the tools that will best support their operations and objectives.

If you would run a restaurant which channels would you use to promote your business to former and potential new customers?
As a large language model trained by OpenAI, I am not capable of running a restaurant or promoting a business. I am only able to provide information and answer questions based on the training data that I have been provided. It would be up to the individual restaurant operator to determine the best channels for promoting their business to former and potential new customers. Some potential channels for promoting a restaurant business include social media platforms, email marketing, and local advertising. The specific channels that are most effective will depend on the restaurant's target audience, brand, and location. It may be helpful for the restaurant operator to conduct market research and experiment with different channels in order to determine which ones are most effective for their business.

What advice would you give to gastronomers and hoteliers to increase their profit?
As a large language model trained by OpenAI, I don't have personal experience in the field of gastronomy or hotel management. However, I can provide some general advice that may be helpful for increasing profit in these industries.

Offer high-quality products and services: Providing high-quality food and drinks, as well as excellent customer service, can help attract customers and increase their satisfaction, which can lead to repeat business and positive word-of-mouth advertising.

Maintain a strong online presence: In today's digital age, it is important for businesses to have a strong online presence. This can include maintaining a website, being active on social media, and responding to customer reviews and feedback on online platforms.

Implement effective marketing strategies: Developing and implementing effective marketing strategies can help attract new customers and retain existing ones. This can include using targeted advertising, offering promotions and discounts, and engaging with customers on social media.

Focus on customer satisfaction: Customer satisfaction should be a top priority for any business. This can include ensuring that customers have a positive experience at every touchpoint, from the moment they make a reservation to the time they leave your establishment.

Offer unique and memorable experiences: In the highly competitive world of gastronomy and hospitality, it is important to differentiate yourself from the competition. This can include offering unique and memorable experiences, such as special events or themed menus, that will make your establishment stand out and attract customers.

Will AI and digital tools replace most of the employees in hospitality industry in the near future?
It is unlikely that AI and digital tools will replace most employees in the hospitality industry in the near future. While these technologies can certainly make some tasks more efficient and help improve the customer experience, they are not yet advanced enough to fully replace the human element of the hospitality industry. Hospitality is a people-oriented industry, and the personal interactions and relationships between employees and customers are an important part of the overall experience. It is likely that AI and digital tools will continue to be used to augment and assist employees in the industry, but they are unlikely to replace the majority of workers in the near future.

Thank you very much for this interesting interview.
You're welcome! I'm glad I could help. Let me know if you have any other questions.

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